Our values: 
This Product Disclosure Statement ("PDS") is intended to help you understand
the features about the products and services that Everforex Financial Corp.
("Everforex" or "We") provides.
In this document, you will find information about:
Please note that this PDS does not constitute a recommendation or statement of
opinion. If you have any concerns or want to know more information about the
products please contact Everforex.
 Who
we are and how you can contact us
We are the issuer of the foreign exchange and fund transfer products described
in this document. Our company details are:
Everforex Financial Corp.
Australian Financial Services Licence Number: 297499
430-5900 No. 3 Road
Richmond, BC
Canada
Tel: 1 800 699 4816
Fax: +1 604 279 8579
Email: admin@everforex.ca
Web: www.everforex.ca
Our
Products
This PDS must be read together with Everforex’s Terms and Conditions, which are
available at www.everforex.ca or by contacting us and requesting them. We offer
the following two products:
-
Traditional Counter ExchangeYou
may approach Everforex in person or by phone, fax or email to request the
real-time foreign exchange rate. For example, a customer wants to exchange
Australian dollars to US dollars. If the rate is 0.7700, then 100 Australian
dollars will be exchanged to 77 US dollars.
If you agree to the exchange rate, you have the option to pay us by: cash,
cheque, or funds transfer; and we have the options to pay you by: cash, cheque,
or funds transfer, whichever you prefer.
-
Everforex Online ExchangingEverforex has developed a
next generation internet-based foreign exchange platform, Everforex Online,
based on its strong business practices and IT resources.
Everforex Online can save you time and resources by managing your real-time
foreign exchange transaction via the web-based application Everforex Online.
Everforex Online allows you to:
-
enquire about rates and send cleared funds to Everforex by cash, cheque or
funds transfer for exchanging;
-
login to Everforex Online by clicking "My Account" on the home page of
Everforex website www.everforex.ca;;
-
enter the detailed deposit information and submit it to Everforex;
-
after Everforex verifies the payment, conduct the online foreign exchange
against the real-time rates, at a time of your choosing;
-
either send your funds transfer instructions to Everforex, or physically
collect currency from Everforex.
Fee
structures
-
For all of the foreign exchange transactions, we do not charge any fees or
commissions (although we make our money on the particular rates offered to
you);
-
All international telegraphic transfers (T/T) are charged for a flat fee CAD
$20.00 per transfer.
While processing an international telegraphic transfer, the correspondent bank,
middle bank and/or the receiving bank may charge a processing fee. The final
received amount may be slightly less than the original sent amount. Those
charges are beyond the control of Everforex, and we cannot predict the amount
of these fees in advance or whether they will occur.
If the payment is returned by the overseas bank due to the incorrect or
incomplate beneficary information provided by the customer, a seperate transfer
fee may be applicable for the second transfer.
The
risks
Foreign exchange contracts involve currency market movement risks. For example:
if a customer performs a foreign exchange transaction, the value of the
currency that they are converting into may move in an adverse direction, but
the customer will be bound to its initial transaction. As Everforex is not
allowed to provide personal advice for financial products, you may wish to seek
independent advice and also consider your own circumstances carefully before
entering into foreign exchange transactions with us.
There is another risk your funds may be delayed or lost due to force majeure.
Everforex will not provide a refund due to force majeure as defined in the case
law of Australia. This includes catastrophic disasters, terrorist attacks and
other events that affect the funds transfer service.
The
benefits
Everforex offers “low-spread” foreign exchange and safe, quick and cheap
international funds transfer. “Low-spread” means that the gap between which
Everforex buys and sells currency is small or “low” – lower, in fact, than most
of its competitors.
Everforex Online enables you to perform online FX transactions using real-time
rates from your own office or home.
Tax implications
Whether our products will have tax implications for you will depend on your
particular circumstances. You may wish to seek tax advice in relation to this.
How
your complaints are handled
Everforex has a dispute resolution procedure to resolve any complaints you may
have, quickly and fairly.
All complaints should be directed to the Complaints Manager, who will seek to
resolve your complaint within 2 weeks, by phone call or in writing:
430-5900 No. 3 Road
Richmond, BC
V6X 3P7
Canada
Email: complain@everforex.ca
There is no cooling-off regime for the products described in this document.
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